The Parks (Ilford) Management Company is a Residents’ Management Company (RMC) that has been formed to protect the interests of leaseholders of the private residential estate, The Parks (Ilford). The company consists of members(Leaseholders and freeholders). There are 212 members. consisting of 57 houses, 103 flats and 52 social housing flats.
Read More on Companies House Website
The RMC is responsible for the management and maintenance of the buildings/estate, as well as compliance with the obligations of the lease and a range of statutory requirements (subject to the lease structure). The directors of the estate, who are unpaid and appointed by the members, decide how best to achieve this by appointing a professional managing agent.
Managing Agent
The managing agent is a company that is appointed by the directors to manage the estate. They manage leases, transfers, contracts and general upkeep and repair of the estate. On the direction of the directors, they arrange insurance, contracts for cleaning and ground maitenance and other day to day activities for repairs.
Our current Managing Agent is Red Rock Property Management
https://www.rrpm.co.uk/
There are 5 directors for The Parks Ilford:
Director
Appointed on: 18 May 2021
Director
Appointed on: 23 April 2021
Director
Appointed on: 23 April 2021
Director
Appointed on: 23 April 2021
Director
Appointed on: 1 July 2021
Cleaning:
Iconic Cleaning Services is our current cleaning contractor. Their cleaning schedule are as follows
Monday: Estate litter picking, thorough cleaning of Blocks, Bin Area rearrangements.
Thursday: Estate and blocks litter picking, Bin Area rearrangements.
Ground Maitenance:
Iconic Cleaning Services also provide service for Ground Maintenance too. Thier ground maintenance schedule is Once a week (Thursday)
Council also look after few green areas/trees,
please see the map
Managing Agent:
Red Rock Property Management is our new Management Agent. They will be collecting service charges and providing help to the Management company for the upkeep of the Estate.
Service Charge Late Fee:
Red Rock Property Management will be collecting service charges every year once the budget details are issued in July or when the year accounting is closed. You are encouraged to pay the service charge amount in full, however, we understand that not everyone can pay the whole year service charge in one go so you can arrange monthly payment with RR. You have to call them and arrange the monthly payment, Ideally with direct debit.
If you fail to pay the service charge amount on time, late fee will be issued however following process will be adapted, regardless you pay monthly or yearly.
Car Park Management:
National Parking Control is patrolling all the marked bays. All car, parked in the bay,should display Permanent Resident Parking Permit or Visitor Parking Permit
We have given permission to the parking company to issue tickets only to the vehicles parked in the marked bay. Any resident who received the parking ticket because they had expired permit and never received letter/visitor permit or received tickets while parked in open areas, Please provide the PCN details to jeremy.doran@rrpm.co.uk to get it canceled. Please copy directors too Management.Team@theparksilford.org.uk.
Only the parking bays will be looked after by NPC, illegal parking, dangerous parking etc, should be reported to Council or Police. Please be considerate when parking in open areas or in front of houses.
Click here for the Site map which shows plots and parking bays
Click here for the mapping between which bay belongs to which property
Rubbish Collection:
Redbridge council is responsible to pickup the rubbish from the bin stores as well as bins they provided to the houses
Please be careful when you use the bin stores. The domesteic rubbish must be in plastic bags, and put correctly inside the bins (not on the floor). Close the door when you are done, or when you see it opened. Please do not put any recycling items/bulk rubbish/electrical items etc in the bin store. It will be treated as Bulk Rubbish and you will face the fine. Read the bulk rubbish section on how to get rid of it.
The Parks (Ilford) is a private residential estate. This means council do not pick up the bulk refusal items like Fridge, Furniture, Sofa and Beds. It is illegal to dump the bulk rubbish and it costs money to all of us as we arrange private contractors to pick them up. In financial year 2018 and 2019, we paid in excess of £30,000 each year. Now that the CCTV cameras are operational, we have started charging the residence who found to be dumping the bulk items.
How to arrange Bulk Waste:
If possible, drive to the tip and take your items there in your car. Google "Redbridge Tip".
Redbridge council also allows residents to arrange the large item collection for free Click Here .
You can also arrange the pickup with Heart Foundation (Click Here) or find a Bulk Waste Company online.
Please follow these steps:
Since the CCTV cameras are now activated,
Red Rock Estate and Property Management Ltd are the appointed Managing Agents for The Parks (Ilford) Management Company Limited.
This meeting will give us a chance to introduce ourselves and discuss our plans for the development, it will also give you as the residents a chance to air your views and discus any issues you may be experiencing.
The meeting will be held via zoom on Tuesday 28th September @ 6:00pm, if you or your tenant would like to join, please RSVP to naz.moursel@rrpm.co.uk no later than Friday 24th September. Once the RSVP is received a zoom link will be provided. If your property is tenanted, can you please provide a copy of this letter to your tenants for their information. We look forward to meeting you all on the 28th of September.
There is many types of expenses, some apply to flats, some to houses. In summary we have 3 heads.
Management Agent fee is not equally divided. Houses and Social Housing pays £60 while rest of the charges paid by 101 flats using the block level charges calcultion.
Depending upon your property, the specific sections in the budget will apply to you. All numbers are rounded up to a £.
if you are a house owner or resident of Social Housing, following sections will apply,
This means for a house, the budget proportion will be £335+£5+£60= £400 based on budget 2021 . see an example when RR sent invoice to house owners
If you are a leaseholder of a flat then
If you are a Block G flat leaseholder then
The details explanation of service charges are defined in the FAQ of Budget Document. However, The service charges have been rising for past 3-4 years. We have been paying every year budget amount in July and then at the fiancial year end, we pay some more (in december when the year is closed) due to expenditure overshooting the budget. The main reasons for it was JPW, our previous Management company, which increased their Management Fee from 26k to 52k, as well as Bulk Rubbish which costed us £30k every year for past 3 years. You can read more in year end financial document under Documents Section
The new Directors and the Management company are trying to decrease the amount we are paying all together by decreasing the cost, get more services like CCTV without increasing the budget amount and get the repair/services down as cheaply as possible. This may produce slight underpar services, but its a fine line we are trying to tread
Though Budget 2021 doesn't show the saving on the face of it, however, without massive increase in the service charges, we are getting CCTV and rubbish collection done. We are aiming to stop asking for more money at the year end and try to live within the budget, however we are still waiting for end of financial year July 2021 accounts done by JPW.
We are hoping to see the positive results when year 2021 ends in June 2022 and next budget is annouced in July 2022
Note: Financial Year July-2020 - June 2021 is not closed yet by JPW. When they do, we are expecting the additional payment would be needed due to budget overshoot (we know they have been doing it for past 3 years). We will try to go through the invoices and documents when available to us and challenge it where applicable, however, this additional amount is nothing to do with Red Rock or the new Directors.
Depending on the type of complain, you would either contact with Red Rock or the Parks' Directors. Most of the time, you should contact with the Management Agent, whether its related to your service charge or cleaning/ground maintaince, door issues, Parking Permit etc etc.
If there is an issue with the Management Agent itself and they are not acting on the issues then you should add the Directors in your communications. Please see Contact Us section
This section will be updated as we get more expenses/budgets in coming years.
Charges for Houses
|
Years |
Budget Expense |
Year End Expense |
Total |
Note |
|
2020-2021 |
443.07 |
145.56 |
588.63 |
Done by JPW |
|
2021-2022 |
407.5 |
Done by RedRock. This year includes CCTV. |
||
|
2022-2023 |
164.52 |
Done by Red Rock. |
||
|
2023-2024 |
Done by Red Rock. Year not closed yet. |
Charges for Blocks (other than Block G)
|
Years |
Budget Expense |
Year End Expense |
Total |
Note |
|
2020-2021 |
1426.68 |
477.87 |
1904 |
Done by JPW |
|
2021-2022 |
1872 |
Done by RedRock. This year includes CCTV and previous year late invoices and roof works. |
||
|
2022-2023 |
7.80 |
1570.8 |
Done by Red Rock. The budget contains the interior decoration component. |
|
|
2023-2024 |
Done by Red Rock. The budget contains the interior decoration component. Year not closed yet. |
Charges for Blocks G
|
Years |
Budget Expense |
Year End Expense |
Total |
Note |
|
2020-2021 |
1920.51 |
550 |
2470.51 |
Done by JPW |
|
2021-2022 |
2335 |
Done by RedRock. This year includes CCTV and previous year late invoices and roof works. |
||
|
2022-2023 |
136.85 |
2167.85 |
Done by Red Rock. The budget contains the interior decoration component. |
|
|
2023-2024 |
Done by Red Rock. The budget contains the interior decoration component. Year not closed yet. |
Please contact the managing agent for any questions/query/help or if you have concerns about cleaning/ground maintenance/repairs.
property@rrpm.co.uk
0333 123 5670
We now have logging system where you can log the issue. This will allow visiblity to the Directors and together with the Managing Agent they can get the things done with tracking and we all will have evidence of when the issue was logged and how long it took to find the resolution. Red Rock will track the issue log and should post the replies there. This will also help residents to know if the same issue they are facing, alredy been logged by someone and they will be able to post their comments.
Click here to see the Issue log
If you need to contact the directors, Please email
Management.Team@theparksilford.org.uk
If you want to join the Resident Group on Whatsapp
Click Here
